Privacy Policy

Privacy Policy provisions

1. Collection of Personal Information

The Company may collect the following information to the extent necessary for accommodation reservations, the provision of accommodation services, responding to inquiries and other related purposes.

• Name, address, telephone number and email address
• Dates of stay, number of guests, reservation details, charges, payment status, and information relating to cancellations and refunds
• Information relating to check-in, check-out and communications during a stay
• Details of inquiries, requests and consultations
• Information necessary to create and maintain the guest register
• For foreign guests who do not have an address in Japan, nationality, passport number and other information required by applicable laws and regulations
• Access information, cookies, device information, browser information and other information obtained through use of this website

2. Purposes of Use of Personal Information

The Company uses the personal information it collects for the following purposes.

• To accept, confirm, modify and cancel accommodation reservations, process refunds, and otherwise manage reservations
• To provide information regarding check-in procedures, use of the property and accommodation
• To provide accommodation services, verify identity and communicate with guests during their stay
• To process payments, billing, receipts, refunds and other settlement-related matters
• To respond to inquiries, requests and consultations
• To contact guests regarding lost property, accidents, problems or emergencies
• To create and retain guest registers and otherwise comply with applicable laws and regulations
• To improve service quality, improve property operations and analyze reservation status
• To prevent fraudulent reservations, no-shows, nuisance behavior and other inappropriate use
• To provide notices and other necessary communications from the Company
• For other activities incidental to the purposes described above

3. Provision of Personal Information to Third Parties

The Company will not provide personal information it has collected to third parties except in the following circumstances.

• When the individual has given consent
• When required by applicable laws and regulations
• When necessary to protect a person’s life, physical safety or property
• When information is provided to contractors to the extent necessary for the provision of accommodation services, including accommodation reservations, payments, property operations, cleaning, maintenance and system administration
• When necessary for integration with booking sites, reservation management systems, payment services or other external services
• When personal information is transferred in connection with a business succession or other transfer of the business

4. Use of External Services

The Company may use external services for accommodation reservations, payments, map display, website operation, analysis of website usage and other purposes.

When these external services are used, reservation details, payment information, access information, cookies and other information may be collected and used by the relevant service providers. Please refer to the privacy policies and other terms established by each service provider for information on how such information is handled.

Credit card numbers and other payment information may be entered and processed on screens provided by payment service providers or other third parties. The Company may receive or review payment results and information necessary for reservation management.

5. Use of Cookies and Similar Technologies

This website may use cookies and similar technologies to improve convenience, optimize displayed content, understand website usage and improve services.

Information collected through cookies does not normally include information that directly identifies an individual. Cookies can be disabled through browser settings; however, doing so may prevent certain functions of this website from operating properly.

6. Management of Personal Information

The Company takes necessary and appropriate security measures to prevent leakage, loss, damage, unauthorized access and other risks involving personal information it has collected.

The Company also provides necessary and appropriate supervision of employees and contractors who handle personal information.

7. Requests Concerning Personal Information

If an individual requests disclosure, correction, addition, deletion, suspension of use, erasure, cessation of provision to third parties or other action concerning personal information held by the Company, the Company will verify the identity of the individual and respond appropriately in accordance with applicable laws and regulations.

8. Contact

For inquiries regarding the handling of personal information, please contact us at the following address.

NAHAZO Co., Ltd.

400-9 Nakai-ma, Naha, Okinawa 902-0074, Japan

info@nahazo.com

9. Changes to this Privacy Policy

The Company may amend this Privacy Policy in response to changes in laws and regulations, changes to its services or operational requirements. Any amended Privacy Policy will become effective when it is posted on this website.

Established: August 19, 2026